Shipping policy

Shipping Method	Estimated Delivery Time	Cost
Standard (AU)	2–8 business days	Flat rate $10 AUD Free shipping over $150AUD
Express (AU)	1–4 business days	Flat rate $15AUD
Standard (NZ)	4-11 business days	Flat rate $14 AUD Free shipping over $150AUD
Standard International	4-11 business days	Flat rate $30 AUD Free shipping over $350 AUD

 

Order Tracking
Once your order has been dispatched, you’ll receive a tracking link to monitor its journey. If you haven't received this within 3 business days of ordering, please check your spam folder or contact us.

International Courier Shipping

If you require express international delivery via DHL or another international courier service, please contact us before placing your order.

Courier shipping is available by request and is quoted individually based on your destination, parcel size and weight.

Email us with your delivery location and the items you would like to order, and our team will provide you with a courier shipping quote.

Please note that courier shipping costs are additional and any applicable duties, taxes or customs charges remain the responsibility of the recipient.

Pre-Orders
If your order includes a pre-order item, your entire order will be held and shipped together once all items are available. Estimated delivery timelines will be listed on the product page.

Duties and import taxes
For orders delivered to the United States, duties and import charges are included and paid by The Entitled. Customers should not be required to pay additional import charges on delivery.

For all other international destinations, duties, taxes, customs fees and carrier clearance charges are not currently included unless expressly stated at checkout. Any applicable charges are determined by the destination country and are the responsibility of the recipient.

We recommend checking your local import requirements before ordering. The Entitled cannot refund duties, taxes or customs charges paid to government authorities, customs agencies or delivery carriers.

Shipping Issues
We’re not responsible for lost, stolen, or delayed packages once they leave our hands, but we’ll always do our best to help you track it down. If you experience an issue, contact our team at customersupport@theentitled.com.au.

Delivery Address
Please ensure your delivery address is correct before completing your order. Orders sent to incorrect addresses that are returned to us will incur a re-shipping fee.

Unclaimed and Returned Parcels

Orders returned to us because they were unclaimed, refused, not collected, or addressed incorrectly using the delivery information provided at checkout will be credited to the customer’s account for the value of the returned items, less any original shipping charges.

This does not apply where the parcel was returned due to an error by The Entitled or the delivery provider.

Please note

• Original shipping fees are non-refundable, except where required by Australian Consumer Law.
• Delivery timeframes are estimates. Delays caused by customs, weather, carrier operations, staffing or other circumstances outside our control may occur.
• If tracking shows your parcel as delivered but you cannot locate it, please contact the carrier and our customer care team as soon as possible. We will assist with an investigation, but we cannot guarantee replacement or reimbursement where the carrier confirms successful delivery to the address provided.